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EXIN ITIL Foundation (V4) Sample Questions:

1. Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 3 and 4
B) 2 and 3
C) 1 and 2
D) 1 and 4

2. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

3. Which practice makes new services available for use?

A) Release management
B) Change enablement
C) Deployment management
D) IT asset management

4. What is the purpose of the 'deployment management' practice?

A) To set clear business-based targets for service performance
B) To ensure services achieve agreed and expected performance
C) To make new or changed services available for use
D) To move new or changed components to live environments

5. Which statement about change management is CORRECT?

A) It optimizes financial exposure
B) It ensures that all changes are authorized by the change advisory board (CAB)
C) It ensures that service requests follow the normal change management process
D) It optimizes overall business risk

Solutions: