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Cisco 642-105 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - LDAP and User Synchronization - Network and Telephony Integration - Server Installation |
| Topic 2: User and Mailbox Administration | 20% | - Provisioning Users and Mailboxes - Voice Mailbox Settings - Class of Service Configuration |
| Topic 3: Unified Messaging Overview and Architecture | 20% | - Cisco Unity Connection Architecture
|
| Topic 4: Maintenance, Monitoring and Troubleshooting | 8% | - System Monitoring Tools - Backup and Restore - Common Issues and Troubleshooting |
| Topic 5: Messaging Integration and Features | 12% | - Message Access Protocols - Voice View and Inbox Features - Email Integration |
| Topic 6: Call Management and Auto-Attendant | 15% | - Auto-Attendant Setup - Call Handlers and Directory Handlers - Call Routing Rules |
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