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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When communicating with a customer using a letter you should:

A) Sign the letter yourself.
B) All of the above.
C) Read through the letter before sending.
D) Be courteous.

2. Which of the following is the most important reason for getting customer feedback:

A) To improve sales.
B) To establish a customer database.
C) To be seen to be responsive to customers.
D) To improve the overall customer experience.

3. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) BPS.
B) PRI.
C) USP.
D) CSP.

4. Many organisations have something called a USP. This means they have a:

A) Unique selling point.
B) Unusual service product.
C) Unique sales position.
D) Unique sales pitch.

5. A concentrated targeting strategy is used when a product or service has:

A) Been specially developed for a particular market segment.
B) More marketing resources allocated to it.
C) Been selected for a product with more than one customer segment.
D) Not been differentiated in the market place.

Solutions: