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Apple OS X Support Essentials 10.9 Sample Questions:

1. How do you engage Quick Look? Which applications support it?

A) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
B) Quick Look is engaged by simply pressing the Space bar when a document is selected. Applications that support Quick Look include the Finder, Time Machine, Mail, and most open and save browser dialogs.
C) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
D) The Activity Monitor application is used to monitor open processes and applications.

2. Improperly unmounting or ejecting a drive or volume may cause data corruption. The
system automatically verifies and repairs an improperly unmounted or ejected volume the next time it becomes available to the Mac.

A) What's the potential side effect of improperly unmounting or ejecting a disk or volume?
B) What's required to set up the iCloud Keychain service on multiple Apple devices?
C) What types of files are omitted from Time Machine backups?
D) What role does the system launchd process serve during system startup?

3. You can choose to ignore ownership on any non system volume. This will ignore any ownership rules and grant any logged-on user unlimited access to the contents of the volume. It's a potential security risk because it will allow any local user account to have full access to the volume, even if that user didn't originally mount the volume.

A) How does Time Machine maintain a backup history of the file system?
B) What interface is the default location for managing documents in iCloud?
C) What two methods are used to hide items from the Finder?
D) What does it mean when you choose the option to "ignore volume ownership" in the Finder? What are the security ramifications of ignoring volume ownership?

4. Local account passwords can be reset by an administrator in Users & Groups, the master password at login, an Apple ID at login, a FileVault 2 recovery key at startup, and by the Reset Password application in OS X Recovery.

A) What methods can be used to reset a user's lost account password?
B) What four methods can be used to restore from a Time Machine backup?
C) What three methods can be used to uninstall applications?
D) What does OS X use bundles or packages for?

5. How do ACLs differ from standard UNIX file systempermissions?

A) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
B) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
C) Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.
D) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.

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