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Apple Desktop Service Certification Sample Questions:

1. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) eMacs cannot mount volumes in Target Disk Mode.
B) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.
C) There is a problem with the MacBook Pro's internal hard disk.
D) The FireWire driver on the eMac needs to be updated.

2. When would component isolation be useful?

A) Before asking probing questions.
B) After verifying the repair.
C) Before trying quick fixes.
D) After escalating the issue.

3. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
B) Press the power button for several seconds to try shutting the computer down.
C) Hold the eject button down for several seconds to reset the application.
D) Hold the mouse button down for several seconds to regain cursor control.

4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) Safari
B) Ethernet cable
C) TCP/IP
D) Mac mini

5. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Can any other computer successfully join her network?
B) Does your ISP support wireless access to the Internet?
C) What type of wireless card is installed in your iMac G5?
D) Have you upgraded to Mac OS X v10.4.8?

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