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Updated: Sep 22, 2026
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Avaya 6402 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office Implementation |
| Exam Number: | 6402 |
| Available Languages: | English |
| Related Certifications: | Avaya IP Office Support Avaya IP Office Configuration and Maintenance Avaya IP Office Platform Credentials |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Typically delivered as a proctored certification exam through authorized Avaya testing channels, available online or at a testing center depending on regional policies. |
| Pre Condition: | Practical knowledge of Avaya IP Office solutions and enterprise voice networking is recommended. Prior implementation training or equivalent experience is beneficial. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Maintenance and Verification | - Operational management
|
| Topic 2: Troubleshooting | - Problem diagnosis
|
| Topic 3: Networking and SIP Integration | - Network services
|
| Topic 4: User and Telephony Configuration | - Endpoint configuration
|
| Topic 5: Installation and Initial Configuration | - System deployment
|
| Topic 6: IP Office Solution Architecture | - Platform fundamentals
|
| Topic 7: Applications and Unified Communications | - Integrated applications
|
Answers to Common Questions About the Avaya 6402 Exam
Yes. PrepAwayExam offers a free PDF demo of the 6402 practice questions so you can check the quality, the format, and the difficulty level before you spend anything. After you purchase, you also receive 365 days of free updates, and if the product expires you can extend the update service at a 50% discount from your member zone.
The 6402 exam (full name: Avaya IP Office Implementation) is a Avaya certification exam that leads to the ACIS credential, positioned at the Professional level. It validates the skills Avaya expects from professionals working with its technologies, and passing it is the key step toward getting certified. It also sits within a broader certification path that includes Avaya IP Office Support, Avaya IP Office Configuration and Maintenance, Avaya IP Office Platform Credentials.
The Avaya IP Office Implementation exam is organized into 7 domains. The main areas include Troubleshooting, System Maintenance and Verification, and Networking and SIP Integration. Scroll up to the exam syllabus section on this page for the complete topic-by-topic outline.
Practical knowledge of Avaya IP Office solutions and enterprise voice networking is recommended. Prior implementation training or equivalent experience is beneficial.
Eligibility requirements can change, so before you register, confirm the latest criteria on the official Avaya exam page.
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Avaya IP Office Implementation Sample Questions:
There are different providers running in Avaya one-X@ Portal for IP Office.
Which provider handles the browser connections between the users and the one-X@ Portal
server?
- A. Directory DSMLIP Office Provider
- B. Directory DSML LDAP Provider
- C. Telephony CSTA Provider
- D. PresentationLevel Provider
- E. VoiceMail Provider
Correct Answer: D 🗳️
Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
- A. LVM Greeting Utility
- B. Save Files asfeature within Manager
- C. HTMLconverter
- D. Advanced File Upgrade
Correct Answer: A 🗳️
A customer wants to allow employees to divert external calls from their extension to their mobile telephones. With reference to the exhibit, which option should be disabled to satisfy the customer's requirement?
- A. Drop External Only Impromptu Conference.
- B. Visually Differentiate External Call
- C. Auto Hold
- D. Inhibit Off-Switch Forward/Transfer
Correct Answer: D 🗳️
With reference to the System settings shown in the exhibit, if a PC is allowed to send files to the memory card in an IP500 control unit, in which field would the IP address be set?
- A. HTTP Server IP Address
- B. Time Server IP Address
- C. AVPP IP Address
- D. File Writer IP Address
Correct Answer: D 🗳️
With reference to the Hunt Group settings in the exhibit, and assuming a call has not been answered, where will it be in 50 seconds?
- A. playing the AmsterdamSales queue announcement
- B. ringing extension 1001
- C. in voicemail
- D. ringing the AmsterdamMain hunt group
Correct Answer: C 🗳️
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