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Avaya 132-S-710.2 Exam Syllabus Topics:

SectionObjectives
Call Center Architecture Design Fundamentals- Avaya Contact Center Solutions Overview
  • 1. Call routing concepts
    • 2. Avaya Aura Contact Center components
      - Design Principles
      • 1. Redundancy models for contact centers
        • 2. Scalability and high availability design
          Capacity Planning and Performance- Call center sizing
          • 1. Agent and call volume estimation
            • 2. Concurrency and traffic modeling
              - Service quality considerations
              • 1. Latency and routing efficiency
                • 2. QoS in voice environments
                  Operational and Support Considerations- Maintenance planning
                  • 1. Failover and disaster recovery design
                    • 2. System monitoring and troubleshooting design
                      Solution Design and Deployment- Platform design
                      • 1. Call flow design for enterprise environments
                        • 2. Avaya Aura architecture alignment
                          - System integration
                          • 1. SIP-based contact center integration
                            • 2. PSTN and VoIP connectivity considerations

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