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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) IPOS Scan be sold under wholesale and co-delivery models.
B) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
C) IPOSS includes major software upgrades, updates and patches.
D) IPOSS includes remote diagnostic capabilities.
E) Default coverage hours for IPOSSare365x 24.

2. Which of the following customer concerns are related to customer experience? (Select two.)

A) Simplifying management
B) Bring Your Own Device (BYOD)
C) Driving efficiencies
D) Contextual experiences
E) Customer Satisfaction

3. Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?

A) Preferred Edition
B) Select Edition
C) Basic Edition
D) Server Edition
E) Essential Edition

4. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Analyze module
B) Coach and Learn
C) Desktop Trigger
D) Live Monitor
E) Workforce Management

Solutions: