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  • Total Questions: 72
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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Product and service design
- Operations strategy and competitive priorities
Topic 2: Competency 3: Process Improvement and Problem Solving- Cause-and-effect diagrams (fishbone diagrams)
- Statistical Process Control (SPC)
- Plan-Do-Study-Act (PDSA) cycle
- Lean operations and waste elimination
- Six Sigma methodology
Topic 3: Competency 7: Forecasting- Qualitative forecasting methods
- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)
Topic 4: Competency 2: Quality Management- Total Quality Management (TQM)
- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
- Cost of quality (prevention, appraisal, internal/external failure)
Topic 5: Competency 6: Production Planning and Scheduling- Master Production Schedule (MPS)
- Just-in-Time (JIT) and Kanban systems
- Aggregate planning
- Material Requirements Planning (MRP)
- Theory of Constraints (TOC)
Topic 6: Competency 5: Capacity Planning and Facility Layout- Location analysis and decisions
- Capacity planning strategies
- Facility layout types (process, product, cellular, fixed-position)
Topic 7: Competency 4: Supply Chain Management- Logistics and distribution
- Inventory management
- Supply chain design and strategy
- Sourcing and procurement

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

What are two product system differences between the push and pull processes?
Choose 2 answers

A. Push enhances employee relations.
B. Push lowers cost due to overproduction.
C. Pull eliminates excessive inventory.
D. Push moves the product forward in anticipation for demand.
E. Pull develops additional products.
F. Pull initiates quality control.


Question 2

A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?

A. By using the load-distance model
B. By using the center-of-gravity approach
C. By using the break-even analysis
D. By using the transportation method


Question 3

A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?

A. Raw materials
B. Work-in-progress
C. Sold goods
D. Finished goods


Question 4

Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

A. Throughput time
B. Proximity to sources of supply
C. Building employee relations
D. Site considerations


Question 5

Which function does marketing play in a just-in-time (JIT) organization?

A. JIT marketing focuses on producer-driven quality.
B. JIT marketing focuses on customer-driven quality.
C. JIT marketing synchronizes product demand with assembly.
D. JIT marketing simplifies inventory flow.


Solutions:

Question 1
Answer: C,D
Question 2
Answer: B
Question 3
Answer: D
Question 4
Answer: B,D
Question 5
Answer: B

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