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Salesforce Certified Platform Strategy Designer Sample Questions:

1. The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?

A) Hire an engineer with experience in consumer devices.
B) Conduct an expert interview in consumer device engineering.
C) Perform secondary research on common hardware issues.

2. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

A) Revisit customer research to inform internal prioritization.
B) Mop features between the two systems and let stakeholders prioritize,
C) Advise executive leadership to make the decision about priorities.

3. The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

A) What new technology trends exist for customer service?
B) What problem(s) is CK trying to solve?
C) How does a competitor solve for a similar problem?

4. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Identify user quotes to make the case.
B) Align design implications to business goals.
C) Co-create a journey map with users

5. A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"

A) Cross-functional survey
B) Creative brief
C) Storyboard

Solutions: