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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionWeightObjectives
Nonprofit Implementation Strategy11%- Implementation Project Management
  • 1. Manage project lifecycle activities
  • 2. Align implementation goals with customer outcomes
- Nonprofit Business Processes
  • 1. Identify nonprofit implementation strategies
  • 2. Understand business value mapping
  • 3. Explain common nonprofit organization requirements
Integration and Data Management20%- Data Management
  • 1. Import and cleanse nonprofit data
  • 2. Apply data governance strategies
  • 3. Manage duplicate records
- System Integration
  • 1. Integrate external nonprofit systems
  • 2. Recommend API and middleware solutions
Analytics and Reporting15%- Data Insights
  • 1. Track nonprofit impact measurements
  • 2. Analyze fundraising and program metrics
- Reporting and Dashboards
  • 1. Build nonprofit-specific reports
  • 2. Configure dashboards for stakeholders
Solution Design32%- Nonprofit Cloud Architecture
  • 1. Evaluate Salesforce Nonprofit Cloud solutions
  • 2. Assess third-party application options
  • 3. Recommend Salesforce Platform capabilities
- Industries Common Features
  • 1. Use Action Plans and Dynamic Assessments
  • 2. Recommend OmniStudio usage
  • 3. Configure Data Processing Engine
- Business Process Alignment
  • 1. Align nonprofit workflows with platform features
  • 2. Map customer requirements to data models
Nonprofit Cloud Setup22%- Feature Enablement
  • 1. Assign permission sets and licenses
  • 2. Enable Nonprofit Cloud features
- Stakeholder Management
  • 1. Manage relationship objects
  • 2. Configure person accounts
  • 3. Configure address management
- Program and Case Management
  • 1. Set up case management functionality
  • 2. Configure program management

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

A consultant is implementing Salesforce for a nonprofit client who is inexperienced with Salesforce. The nonprofit wants to assign an NPSP fundraising training module to their staff. Which training resource should the consultant recommend?

  • A. Learning Path
  • B. Trailblazer Community Dashboard
  • C. Salesforce Help and Training
  • D. AppExchange Report
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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A nonprofit organization uses Nonprofit Cloud. The organization is shifting from a traditional community- based social services organization that delivers benefits to the community to an organization that focuses on delivering financial capital to other organizations operating in the community. Which Nonprofit Cloud license is needed to manage and track applications for funding?

  • A. Program Management
  • B. Grantmaking
  • C. Outcome Management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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A nonprofit needs to track key information for grants it applies for and receives, such as deadline dates, activity completion dates, and descriptions. In addition, the nonprofit wants to track actions completed and view the next deadline date on the Opportunity. Which feature should the consultant recommend?

  • A. Tasks and Events
  • B. Cases
  • C. Deliverables
  • D. Engagement Plans
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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The development director at a nonprofit needs to track grant lifecycles using NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments. How should the consultant model payments, applications, reporting deadlines, and actions in NPSP for the grant seeking institution?

  • A. Payments = Opportunities with Payments; Applications = Deliverables; Reporting deadlines = Deliverables; Actions = Activities
  • B. Payments = Opportunities with Payments; Applications = Activities; Reporting deadlines = Activities
  • C. Payments = Recurring Donations with Opportunities; Applications = Deliverables; Reporting deadlines
    = Deliverables; Actions = Activities
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?

  • A. My Domain
  • B. Custom triggers
  • C. Delegated Administration
  • D. Customizable Rollups
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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