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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Set the Number of Services to Drip Feed on the Service Territory.
C) Enable Sharing of Dispatched Service Appointments.
D) Enable Drip Feed Dispatching in Field Service Settings.

2. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A) Auto-generate Work Orders with a 14 daya Generation Timeframe.
B) Associate a Required Skill called Site Visit to aMaintenance Plan.
C) Auto-generate Work Orders with a 14 day Generation Horizon.
D) Associate 2 Work Type called Site Visit to a Maintenance Plan

3. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
B) Drag and drop the Service Appointments to other available Resources and run Optimization.
C) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

4. Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A) Create customer-specific Price Books and add all products as Price Book Entries.
B) Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
C) Utilize a custom Global Price Book and add all products as Price Book Entries.
D) Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

5. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A) The Work Order Line Item associated with the completed Work Order
B) The Product Item Transactions Related List on the Product Item
C) The Product Request Line Item associated with the Product
D) The Products Consumed section on the Work Order

Solutions: