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Salesforce Certified-Business-Analyst Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Business Analyst Exam
Exam Number:Certified-Business-Analyst
Exam Format:Multiple Select, Multiple Choice
Passing Score:72%
Real Exam Qty:60 scored questions + up to 5 unscored questions
Related Certifications:Salesforce Associate
Salesforce Certified Administrator
Available Languages:English
Certificate Validity Period:3 years
Exam Duration:105 minutes
Exam Price:$200 USD
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored exam or onsite testing center
Pre Condition:No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals.
Official Syllabus URL:https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide

Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Identify stakeholder roles
  • 2. Facilitate communication
  • 3. Prioritize business needs
  • 4. Manage stakeholder expectations
Topic 2: Business Process Mapping12%- Process analysis
  • 1. Document current-state processes
  • 2. Manage scope definition
  • 3. Use process mapping techniques
  • 4. Design future-state processes
Topic 3: User Stories18%- Agile documentation
  • 1. Support Agile delivery
  • 2. Refine backlog items
  • 3. Write user stories
  • 4. Define acceptance criteria
Topic 4: Customer Discovery17%- Business analyst responsibilities
  • 1. Support implementation lifecycle
  • 2. Assess customer environment
  • 3. Identify business objectives
  • 4. Demonstrate Salesforce capabilities
Topic 5: Requirements18%- Requirements management
  • 1. Identify dependencies
  • 2. Gather business requirements
  • 3. Validate requirements
  • 4. Manage requirement lifecycle
Topic 6: Development Support and User Acceptance12%- Solution validation
  • 1. Coordinate user acceptance testing
  • 2. Validate business outcomes
  • 3. Support development teams
  • 4. Manage change adoption

Answers to Common Questions About the Salesforce Certified-Business-Analyst Exam

Yes. PrepAwayExam offers a free PDF demo of the Certified-Business-Analyst practice questions so you can check the quality, the format, and the difficulty level before you spend anything. After you purchase, you also receive 365 days of free updates, and if the product expires you can extend the update service at a 50% discount from your member zone.

The Certified-Business-Analyst exam contains 60 scored questions + up to 5 unscored questions questions and gives you 105 minutes to complete them. That works out to a brisk pace, so you cannot afford to stall on a single tricky item — flag it, move on, and circle back if time allows. Before exam day, run at least two timed mock sessions with the PrepAwayExam desktop or online test engine; practicing against a real clock turns the official time limit into a comfortable rhythm instead of a source of panic.

The Certified-Business-Analyst exam (full name: Salesforce Certified Business Analyst Exam) is a Salesforce certification exam that leads to the Salesforce Business Analyst credential, positioned at the Associate level. It validates the skills Salesforce expects from professionals working with its technologies, and passing it is the key step toward getting certified. It also sits within a broader certification path that includes Salesforce Certified Administrator, Salesforce Associate.

The Salesforce Certified Business Analyst exam is organized into 6 domains. The main areas include Requirements (18%), Customer Discovery (17%), and Collaboration with Stakeholders (23%). Scroll up to the exam syllabus section on this page for the complete topic-by-topic outline.

No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals.

Eligibility requirements can change, so before you register, confirm the latest criteria on the official Salesforce exam page.

To pass the Certified-Business-Analyst exam you need a score of 72%, and the official registration fee is $200 USD. Keep in mind that a failed attempt comes at full price: retaking the exam means paying the entire fee again. A smart way to protect that investment is to self-test first — work through the 315 practice questions at PrepAwayExam until your timed scores sit comfortably above the passing line before you book a seat.

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Salesforce Certified Business Analyst Sample Questions:

The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?

  • A. Heat Map
  • B. Journey Map
  • C. Process Map
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

  • A. Move the deployment date out so the teams have more time to work.
  • B. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
  • C. Review the user stories to ensure they are small, testable, and valuable.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

When creating a new User how can the Admin make sure a temporary password is generated?

  • A. There are no temporary passwords available for setup of new users in Salesforce.
  • B. This is a default feature, no setup required.
  • C. Select "Temporary Password and Confirmation Email Required"
  • D. Select "Generate Passwords and notify the user via email."
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

  • A. Several teams should be part of UAT to represent multiple viewpoints.
  • B. Functionality on interconnected objects should be part of UAT.
  • C. End users who are experts in that functionality should participate in UAT.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

  • A. Use cases
  • B. Current state analysis
  • C. Object models
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

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