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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Constituent and household data model - Permit and license object relationships |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Lightning Experience customization - Reporting and analytics for public sector - Workflow and approval processes |
| Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Integration patterns for government systems - Security and compliance requirements |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Government Community Cloud | 20% | - Constituent engagement features - Case management for government - Permitting and licensing capabilities - GCC features and capabilities |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A state environmental agency processes permit applications that require approvals from three departments. If any department rejects the application, the remaining pending reviews should be canceled automatically, and the applicant should receive a notification. Which solution is the most appropriate?
- A. Assignment Rules
- B. Scheduled Apex running every evening
- C. Record-Triggered Flow that updates related review records and sends a notification
- D. Validation Rules on the Application object
Correct Answer: C 🗳️
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Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?
- A. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
- B. Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
- C. Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
- D. Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?
- A. A Path targeted at Account
- B. An Action Plan Template targeted at Account
- C. A Support Process targeted at Account
- D. An Action Plan targeted at Account
Correct Answer: D 🗳️
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A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
- A. Build a digital experience site using pre-configured emergency response management (ERM) specific template
- B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
- C. Leverage prebuilt Emergency Service Request flow.
- D. Build a digital experience site using the Help Center template based on the agency's requirement
Correct Answer: A,C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?
- A. Business Rule Engine
- B. Smart Forms
- C. Intelligent Document Automation
- D. Workflows
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
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