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Whether you prefer reading on paper or drilling on screen, PrepAwayExam has a format for you: a printable PDF, a desktop test engine that simulates the real ITIL-5-Foundation environment, and an online engine that runs in any browser. All three cover the same 80 practice questions for the ITIL Foundation (Version 5).
ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40 questions) |
| Available Languages: | Italian, Portuguese (Brazil), Japanese, Polish, Chinese, English, German, Spanish, French |
| Certificate Validity Period: | 3 years |
| Exam Price: | From US$690.00 |
| Related Certifications: | ITIL Foundation Bridge (Version 5) ITIL Transformation (Version 5) ITIL Experience (Version 5) ITIL Strategy (Version 5) ITIL Product (Version 5) ITIL Service (Version 5) |
| Exam Format: | Closed book, Multiple choice, Single correct answer |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Value System | 20% | - Service Value Chain - Continual Improvement - Guiding Principles - Governance |
| Four Dimensions of Product and Service Management | 17% | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers |
| ITIL Management Practices | 28% | - Technical management practices - General management practices - Service management practices |
| Organizational and Value Stream Management | 17% | - Value stream mapping and management - Product and service lifecycle |
| Key Concepts of Digital Product and Service Management | 18% | - Value co-creation, outcomes, costs, risks, experience and sustainability - Services, products, utility, warranty, service relationships |
ITIL-5-Foundation Exam FAQ: Prep, Registration, and Policies Explained
Yes. PrepAwayExam offers a free PDF demo of the ITIL-5-Foundation practice questions so you can check the quality, the format, and the difficulty level before you spend anything. After you purchase, you also receive 365 days of free updates, and if the product expires you can extend the update service at a 50% discount from your member zone.
The ITIL-5-Foundation exam contains 40 questions and gives you 60 minutes to complete them. That works out to a brisk pace, so you cannot afford to stall on a single tricky item — flag it, move on, and circle back if time allows. Before exam day, run at least two timed mock sessions with the PrepAwayExam desktop or online test engine; practicing against a real clock turns the official time limit into a comfortable rhythm instead of a source of panic.
The ITIL-5-Foundation exam (full name: ITIL Foundation (Version 5)) is a ITIL certification exam that leads to the ITIL Foundation (Version 5) credential, positioned at the Foundation level. It validates the skills ITIL expects from professionals working with its technologies, and passing it is the key step toward getting certified. It also sits within a broader certification path that includes ITIL Foundation Bridge (Version 5), ITIL Product (Version 5), ITIL Service (Version 5), ITIL Experience (Version 5), ITIL Strategy (Version 5), ITIL Transformation (Version 5).
The ITIL Foundation (Version 5) exam is organized into 5 domains. The main areas include Organizational and Value Stream Management (17%), Four Dimensions of Product and Service Management (17%), and ITIL Management Practices (28%). Scroll up to the exam syllabus section on this page for the complete topic-by-topic outline.
No prerequisites required; entry-level certification
Eligibility requirements can change, so before you register, confirm the latest criteria on the official ITIL exam page.
To pass the ITIL-5-Foundation exam you need a score of 65% (26/40 questions), and the official registration fee is From US$690.00. Keep in mind that a failed attempt comes at full price: retaking the exam means paying the entire fee again. A smart way to protect that investment is to self-test first — work through the 80 practice questions at PrepAwayExam until your timed scores sit comfortably above the passing line before you book a seat.
ITIL recommends the following training resources for the ITIL Foundation (Version 5):
Official courses build the theory; pair them with the 80 practice questions from PrepAwayExam to turn that knowledge into exam-ready speed and accuracy.
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If you take the ITIL-5-Foundation exam within 60 days of your purchase and do not pass, you can apply for a full refund under the PrepAwayExam money back guarantee. To file a claim, submit a scan of your exam enrollment slip together with the official score report (PDF) within 2 days of taking the exam, and your claim will be processed within 7 days. The candidate name must match the payer name, and the policy does not apply to exams taken within 3 days of purchase, to purchases where the exam was never actually taken, or to free materials and expired orders. Prefer an alternative? Instead of a refund, you can exchange your purchase for two free exam products of equal value while keeping the update service on your original product.
You can register for the ITIL Foundation (Version 5) through the official channels below:
The ITIL-5-Foundation exam is delivered Online remote proctored or authorized test center, so choose the option that best fits your schedule when you book.
ITIL Foundation (Version 5) Sample Questions:
After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?
- A. Where are we now?
- B. Take action
- C. Where do we want to be?
- D. What is the vision?
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?
- A. Support
- B. Discover
- C. Operate
- D. Build
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which activity focuses on securing and allocating necessary resources efficiently?
- A. Discover
- B. Deliver
- C. Acquire
- D. Build
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?
- A. Where are we now?
- B. Take action
- C. Where do we want to be?
- D. What is the vision?
Correct Answer: C 🗳️
The purpose of the "deliver" activity is to:
- A. Provide services and manage user onboarding/offboarding
- B. Resolve incidents and ensure disaster recovery
- C. Develop and integrate functional solutions
- D. Align service offerings with organizational strategy
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
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