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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Performance Optimization- Tuning storage performance
- Performance analysis tools
Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Storage Virtualization and Management- IBM Spectrum Virtualize/similar technologies
- Storage management tools (e.g., Spectrum Control)
Installation and Configuration- Enterprise storage systems setup
- Network connectivity and SAN configuration
Data Protection Technologies- Data protection solutions
- Backup and recovery concepts

IBM Enterprise Storage Technical Support Sample Questions:

What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

  • A. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
  • B. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
  • C. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
  • D. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

  • A. TPC
  • B. Disk Magic
  • C. Storage Tier Advisor Tool
  • D. Capacity Magic
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which solution offers compression?

  • A. DS8870
  • B. XIV
  • C. FlashSystem V840
  • D. FlashSystem 840
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

  • A. Determine how energy allocated to IT resources is used to produce business results.
  • B. Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
  • C. Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
  • D. Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

  • A. The IBM XIV has two hot spare drives per module to handle failures.
  • B. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
  • C. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
  • D. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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