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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?

A) The dialing ratio (number of lines dialed per available agent).
B) The time zone of the numbers being dialed.
C) The call transfer time.
D) The average call duration.

2. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A) Network Bandwidth
B) Disk I/O (Input/Output Operations)
C) CPU Clock Speed
D) RAM Allocation

3. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) ICD Router
B) CTI Server
C) UAP
D) Media Server / Fax Detection Module

4. What is the primary risk of setting an overly aggressive "dialing ratio" in a predictive outbound campaign?

A) Increased agent idle time.
B) Decreased call quality.
C) A high number of abandoned calls, leading to compliance issues and customer dissatisfaction.
D) Lower connection rates.

5. What is the primary security concern associated with remote agents using softphones on their personal computers?

A) The potential for malware on the computer to intercept voice data or keylogs.
B) The speed of the agent's home internet connection.
C) The operating system version on the computer.
D) The quality of the agent's headset.

Solutions: