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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C. Designated Contacts provide the first level of support for their organization.
D. Designated Contacts are the only people within an organization with access to the Resource Center.
E. Designated Contacts are the only people within the organization who may contact and work with support.

Question 2

Where can you add the preconfigured settings of the phones?

A. Admin > Telephony > Phone Management > Base Settings
B. Admin > Telephony > Phone Management > Calls
C. Admin > Telephony > Phone Management > Phones

Question 3

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A. Documents
B. Activity
C. Admin
D. Chat Icon

Question 4

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A. Create a role for former users and add the user to that role.
B. Reset the user's password.
C. Set the user to Inactive for 30 days, then delete the user account.
D. Rename the user account.

Question 5

You can add more than one outbound route to the contact center.

A. True
B. False

Solutions: