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Facebook Certified Community Manager Sample Questions:

1. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Delete the comments and ban the community member from the Page
B) Raise the issue to the most relevant point of contact internally
C) Open a conversation with the community member and discuss their concerns
D) Call the local authorities immediately to report the threat

2. A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

A) Mute members who repeatedly violate group rules.
B) Post applicable community guidelines and pin that post as an announcement.
C) Use an analytics tool to determine which content is best to provide.
D) Tag members in every topic discussion to encourage them to comment.

3. After several years of rapid growth, a highly engaged group loses its original community manager. When someone new assumes the role, they discover many posts violate community guidelines and require moderation. This new community manager therefore wants to establish a strong presence and clarify the group rules.
Which option is the most efficient method to re-establish communicate community guidelines?

A) Remove members who have previously violated the community guidelines
B) Tag members in a post when they violate the community guidelines
C) Share the community guidelines in an announcement post
D) Comment on posts with links to the community guidelines

4. A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A) Create a group rule that requires daily engagement to remain in the group.
B) Highlight top commenters in a special weekly post.
C) Comment on every post that members make in the group.
D) Look at engagement insights to compare the daily number of posts.
E) Enlist a scheduling tool to create daily topical posts to encourage conversation.

5. A local museum is opening a new exhibition. The museum director asks the community manager to use social media to generate excitement for the new exhibition. The community manager runs an organic campaign on Facebook through a mix of influencer posts, visitor testimonials and press quotes.
Which approach should the community manager use to measure how well received the exhibition was?

A) Measure the engagement rate on the influencers' posts
B) Determine the sentiment by scanning positive and negative comments
C) Record the total number of campaign comments through native insights
D) Analyze the reach of exhibition-related posts through Ads Manager

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