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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Why and how is a user MOST LIKELY to contact the service desk?

A) To authorize an emergency change via live chat
B) To request access to a resource via a self-service portal
C) To report a problem using a mobile app
D) To discuss the cause of an incident via a phone call

2. Which describes a 'change authority'?

A) A way to manage the people aspects of change
B) A tool used to help plan changes
C) A person who approves a change
D) A model used to determine who will assess a change

3. Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A) Service configuration management
B) Change enablement
C) Information security management
D) Problem management

4. Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A) Service level management
B) Monitoring and event management
C) IT asset management
D) Incident management

5. Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A) Start where you are
B) Collaborate and promote visibility
C) Progress iteratively with feedback
D) Think and work holistically

Solutions: