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ITILFND_V4 PDF Practice Q&A's
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- Total Questions: 376
- Updated on: Sep 24, 2026
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Knowing the material and surviving a countdown timer are different skills. The PrepAwayExam desktop test engine reproduces the real ITILFND_V4 atmosphere offline, scores your mock exams, and shows your correct answer rate — so by 2026 exam season, the EXIN ITIL 4 Foundation feels like a rehearsal you have already done.
EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Exam Format: | Standard / Negative / Missing Word / List question types, Closed Book, Multiple Choice |
| Available Languages: | German, Portuguese, Norwegian, Finnish, Spanish, Dutch, Polish, French, Danish, Japanese, Chinese, English, Italian |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Certificate Validity Period: | Lifetime, no renewal required |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | $385 / €340 / £295 |
| Recommended Training: | EXIN Accredited Training Providers Official AXELOS ITIL 4 Resources |
| Exam Registration: | PeopleCert Registration EXIN Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders |
| Topic 2: ITIL Practices | 25% | - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. |
| Topic 3: ITIL Service Value System | 25% | - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Continual Improvement |
| Topic 4: Key Concepts of ITIL 4 | 15% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations, people and culture |
| Topic 5: ITIL Guiding Principles | 15% | - Start where you are - Optimize and automate - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Focus on value - Think and work holistically |
Common Questions About Preparing for the ITILFND_V4 Exam
Registration for the EXIN ITIL 4 Foundation goes through the official channels listed here:
As for the format, the ITILFND_V4 exam is delivered Online proctored or at authorized test centers; closed-book — pick whichever fits your situation when you schedule.
The official EXIN ITIL 4 Foundation blueprint is divided into 5 domains, led by Key Concepts of ITIL 4 (15%), ITIL Guiding Principles (15%), and Key Concepts of Service Management (20%). The full domain-by-domain breakdown is in the syllabus section above — that is the checklist your study plan should follow.
The passing score for the ITILFND_V4 exam is 65% (26 out of 40), and registering officially costs $385 / €340 / £295. That fee buys exactly one attempt — if you fall short, the retake is charged in full again, no discount for a second try. The practical move is to measure yourself first: drill the 376 practice questions at PrepAwayExam under timed conditions until your mock scores clear the bar with room to spare, then book your seat.
You can. PrepAwayExam publishes a free PDF demo of the ITILFND_V4 practice questions — download it, work through it, and decide on evidence rather than promises. Once you own the full product, 365 days of free updates are included, and an expired product can have its update service renewed at a 50% discount from your member zone.
The ITILFND_V4 exam — officially the ITIL 4 Foundation — is how EXIN verifies that you can apply its technologies in real working scenarios, and passing it earns you the ITIL 4 Foundation certification, a credential at the Foundation / Entry Level level. Employers recognize it because it is vendor-issued and skills-based. Candidates often continue toward related credentials such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader once this one is in hand.
Yes — EXIN lists these training options for the EXIN ITIL 4 Foundation:
Courseware teaches the concepts; repetition makes them exam-proof. Combine whichever course you choose with the 376 practice questions from PrepAwayExam and you cover both halves of preparation.
You will face 40 questions within 60 (75 for non-native language candidates) on the ITILFND_V4 exam. Do the math once and the lesson is clear: dwell too long on a hard item and the clock eats your easy points later. The fix is rehearsal, not luck — take full-length timed mocks in the PrepAwayExam desktop or online test engine until pacing becomes automatic, and learn to flag a question, move on, and return with fresh eyes.
First, delivery: your download is available immediately after payment, and the package also arrives in your email within one minute. If 2 hours pass with nothing in your inbox, check spam and contact support — and feel free to install the software on as many computers as you like, there is no device limit.
Second, the safety net: if you sit the ITILFND_V4 exam within 60 days of purchase and do not pass, the PrepAwayExam money back guarantee entitles you to a full refund. File the claim within 2 days of the exam with a scanned enrollment slip and your official score report (PDF); claims are processed within 7 days. The candidate name must match the payer name, and the guarantee excludes exams taken within 3 days of purchase, purchases never used in an actual exam attempt, free materials, and expired orders. If you would rather keep studying, you can swap the product for two free exam packages of equal value and keep the update service on your original purchase.
No prerequisites required; open to all interested professionals
Vendor policies shift from time to time, so treat this as your starting point and verify the current criteria on the official EXIN exam page before you schedule anything.
EXIN ITIL 4 Foundation Sample Questions:
A good way to apply the ITIL guiding principle 'focus on value' is to:
- A. Do less tasks but in a better way with higher quality
- B. Understand the whole, but do something
- C. Understand why services are used by service consumers
- D. Be aware of system complexity
Correct Answer: C 🗳️
What is defined as 'the role that uses services'?
- A. Sponsor
- B. Customer
- C. User
- D. Service consumer
Correct Answer: C 🗳️
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
- A. Service configuration management
- B. Deployment management
- C. Service desk
- D. Problem management
Correct Answer: C 🗳️
How can service consumers contribute to risk mitigation?
- A. By controlling the specific level of risk on the service provider's behalf
- B. By ensuring that the service provider has configured correctly its resources
- C. By being fully aware of their own requirements for the service
- D. Through the provision of services according to predefined needs
Correct Answer: C 🗳️
Which activity is part of the 'continual improvement' practice?
- A. Authorizing changes to implement improvements
- B. Identifying the cause of incidents and recommending related improvements
- C. Making business cases for improvement action
- D. Logging and managing incidents that result in improvement opportunities
Correct Answer: C 🗳️
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