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CIPS Operations Management Sample Questions:

1. Which of the following is not a key stakeholder in the implementation of Six-Sigma?

A) customers
B) processes
C) employees
D) suppliers

2. Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

A) supply chain integration
B) process improvement
C) fact-based decision making
D) employee involvement
E) bottom-up process design

3. An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

A) deciding which inventory to carry
B) scheduling the production of manufactured goods
C) creating quality standards
D) deciding how to allocate key raw materials among the functional areas

4. Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

A) mass production
B) customisation
C) mass customisation
D) make to order

5. At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

A) value engineering
B) lean
C) structure-related strategy
D) bottom- up

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